ci77's Privacy Policy

This privacy policy applies to all users ("you", "user") of the ci77 platform ("we", "us", "ci77") and its services. By accessing the ci77.lat website and using our services, you are considered to have accepted the terms of this policy. We take your privacy very seriously and are committed to keeping your personal information secure.

Please read this policy carefully. If you have any questions, contact our support team.

ci77 collects user information for various purposes. This collection is always conducted in a lawful, fair, and transparent manner. We may collect your information in the following circumstances:

1.1 Account Registration and Identity Verification

When you create an account on ci77, we collect your name, date of birth, email address, mobile number, and any documents required for identity verification. Only individuals aged 21 or above may use our services.

1.2 Financial Transactions

Payment information required for deposits and withdrawals — such as details related to bKash, Nagad, Rocket, Upay, or bank transfers — is processed securely. We do not store your full payment PIN or password.

1.3 Device and Browsing Information

Your device type, operating system, browser information, IP address, and logs of your activity on the platform may be recorded automatically. This is primarily used to ensure security and improve service quality.

ci77 uses your information only for the following legitimate purposes:

• Creating and managing accounts and ensuring identity verification.
• Processing deposits, withdrawals, and other financial transactions.
• Meeting applicable legal obligations, preventing money laundering, and combating fraud.
• Providing customer support and assisting with issue resolution.
• Maintaining the security and integrity of the platform.
• Improving services, identifying technical issues, and conducting statistical analysis.
• Enforcing ci77's policies, rules, and terms and conditions.
• Sending promotional communications with your consent.
• Running responsible gaming programs and ensuring user protection.

ci77 does not sell your personal information for commercial purposes or share it with unauthorized third parties. However, information may be shared in a limited way in the following circumstances:

3.1 Service Providers

Necessary information may be shared with trusted third-party providers for payment processing, technical support, and customer service. These providers operate under strict confidentiality agreements and may only use the information for specified purposes.

3.2 Legal Obligations

We may share information with relevant authorities when required to do so as part of a court order, regulatory directive, or legal process.

3.3 Fraud and Security

If illegal activity, fraud, or a threat to platform security is suspected, relevant information may be shared with the appropriate investigative bodies.

ci77 adopts industry-standard technical and organizational measures to keep your information secure. Our security framework consists of the following elements:

• SSL Encryption: All communications and transactions are encrypted using TLS/SSL technology.
• Access Controls: Only authorized personnel may access user information for specific, defined purposes.
• Data Storage Security: Databases are stored in encrypted form on secured servers.
• Regular Security Reviews: Security audits are conducted regularly to identify potential vulnerabilities.
• Password Protection: Account passwords are stored in hashed form — no staff member can view a password directly.

However, it is not possible to guarantee 100% security on the internet. As a user, you also have a responsibility — keep your login credentials confidential and contact us immediately if you notice any suspicious activity.

The ci77 website uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for login sessions, security verification, and core platform functionality. Without them, the site cannot work properly.

5.2 Analytical Cookies

Information about which pages are used most and how users navigate the platform is analyzed to improve service quality. This data is generally processed in aggregated and anonymized form.

5.3 Managing Cookies

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using certain features of the site.

ci77 retains your personal information only for as long as it is needed for legal, regulatory, or business purposes. In general:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, some information may be retained for a defined period to meet legal obligations.
• Records of financial transactions are retained for a specified period in accordance with statutory requirements.
• Once no longer needed, information is securely deleted or anonymized.

As a ci77 user, you have the following rights over your own personal information:

7.1 Right of Access

You have the right to know what information we hold about you. You may contact the support team to request a copy of this information.

7.2 Right to Rectification

You have the right to correct any inaccuracies in your personal information. Information can be updated through your account settings or via the support team.

7.3 Opt Out of Marketing Communications

You may unsubscribe from promotional emails or messages at any time. However, it is not possible to stop transaction-related and security-related communications.

7.4 Account Closure Request

If you wish to close your account, please contact the support team. Due to legal obligations, some information may need to be retained for a defined period.

ci77 is for individuals aged 21 or above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration. If it comes to our attention that information from a minor has entered our system, we will immediately delete that information and close the relevant account.

If a parent or legal guardian believes their child has provided information to ci77, please contact us immediately.

Some of ci77's service providers may be located outside Bangladesh. Where international data transfers are required, we ensure that:

• Adequate data protection measures are in place in the recipient country.
• Third-party providers operate under strict contractual data protection clauses.
• Transferred data is maintained to the standards set out in this privacy policy.

ci77 is committed to ensuring responsible gaming. For this purpose, we may monitor user gaming activity and, where necessary:

• Analyze data to identify unusual or high-risk gaming patterns.
• Encourage users to voluntarily set limits.
• Take steps to temporarily suspend an account where required.

This information is used to protect the user's interests and is not shared with third parties for commercial purposes. For more details, please visit our Responsible Gaming page.

ci77 reserves the right to amend or update this privacy policy as needed. For any significant changes, we will:

• Display a clear notice on the website.
• Update the "Last Updated" date at the top of the policy.
• Registered users may be notified by email or message.

Continuing to use the service after a revised policy is published will be considered acceptance of the updated policy. You are therefore advised to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. ci77's data protection team is always ready to assist you.

For more information, visit our FAQ page or our Terms and Conditions page.