ci77 FAQ — All Questions Answered

Yes, ci77 can be kept as a shortcut directly on your phone's home screen. On Android, open Chrome and go to ci77.lat, then select "Add to Home Screen" from the three-dot menu in the top corner. On iPhone, tap the Share button in Safari and tap "Add to Home Screen". An icon will be created just like an app, and you can access the site with one tap — no need to download a separate app.

When the connection drops, the current round pauses temporarily. Once the connection is restored, log in again — in most cases the game resumes from where it left off. If any bets were placed, the records are stored on the server, so if you notice any discrepancy in your balance, let us know via live chat right away and our team will review the history and resolve it.

The entire ci77 site is built with a mobile-first design. All features work fully on updated versions of Chrome, Firefox, and Safari. Slots, live casino, sports betting — everything is optimized for smaller screens. If some games do not load correctly on an older or outdated browser, update the browser and try again.

The first step is to clear your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear Browsing Data and delete "Cached images and files" and "Cookies". Then reload the page. If the problem persists, restart your device and check the strength of your Wi-Fi or mobile data. If it still does not work, let us know via live chat.

No, you do not need to download any separate app. ci77.lat works fully in a mobile browser. Adding a shortcut to your home screen gives you an app-like experience — without using storage space or dealing with updates. You can access the game lobby, payments, and everything else directly from the browser.

The minimum withdrawal amount at ci77 is ৳800. Withdrawal requests below this amount cannot be submitted. This minimum limit applies to withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.

Most withdrawals are completed within just 5 to 30 minutes. Mobile banking methods (bKash, Nagad, Rocket, Upay) are generally the fastest. Bank transfers may take slightly longer. If suspicious activity is detected, there may be a temporary delay while the account verification process is underway.

A pending status means the request is being processed. If it remains pending for more than 30 minutes, contact us via live chat. Common reasons for delays include: verification documents not submitted, wagering requirements not met, or the payment method's server being temporarily busy. The support team will quickly review the situation and resolve it.

No. For security and financial protection, withdrawals are only possible to the same bKash, Nagad, Rocket, or Upay number that was used to make the deposit and that is registered in your own name. Withdrawals to third-party accounts are not approved. This applies to protect your funds.

For the welcome bonus, a 25x wagering requirement must be met — but only on the bonus amount. For example: if you receive a ৳1,000 bonus, you can withdraw the bonus winnings after placing ৳25,000 in bets. Once the requirement is met, submit a withdrawal request following the minimum limit (৳800). You can track your wagering progress in the "Bonus" section of your account.

ci77 supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla, BRAC Bank, and other major banks). The minimum deposit amount is ৳200 for all methods. When depositing, make sure you are using a number or account registered in your own name.

The minimum deposit amount at ci77 is ৳200 for all payment methods. Whether it is bKash, Nagad, Rocket, Upay, or bank transfer — the same limit applies to each. This minimum limit is set to make it easy to get started on a small budget.

Deposits usually appear in your balance within a few minutes. If it does not arrive after 15 to 20 minutes, contact us via live chat or at [email protected] with your transaction ID. Common reasons include: sending to the wrong number, sending less than the minimum amount, or a temporary outage with the payment service.

Log in to your ci77 account, go to the "Deposit" section, and select Nagad. The specified amount and the ci77 Nagad number will be shown. Send money to that number from your Nagad app or dial, and enter your transaction PIN. Save the transaction ID — it will be useful if any issue arises.

Log in to ci77, go to the deposit page, and select bKash. Send Money from your bKash app to the ci77 bKash number shown. Enter the amount and write your ci77 username or the system-provided code in the reference field. Confirm with your PIN. Once you receive the confirmation message, the amount will be added to your balance within a few minutes.

Yes, ci77 allows players to set daily, weekly, or monthly deposit limits to keep their budget in check. Once set, the limit takes effect immediately and you can manage it at your own discretion. Increasing a limit may require a short waiting period, to prevent decisions made in the heat of the moment.

Some signs can serve as warnings: repeatedly feeling the urge to play to recover losses, being unable to control the time and money spent on gaming, feeling restless when not playing, losing focus on family or work, or borrowing money for gaming. If you recognize any of these, take a break and seek help.

You will find detailed support information on ci77's responsible gaming page. Our support team is also available at any time to talk via live chat. If you have questions about self-exclusion or a cooling-off period, feel free to reach out — we are here to help.

Yes, ci77 strictly follows a 21+ policy. Only those aged 21 or above can open an account and play. Age is verified at registration, and identity documents may be requested in suspicious cases. This rule applies without exception to protect minors.

A cooling-off period means temporarily pausing your account for a set number of days, while self-exclusion means closing your account for a longer term or permanently. To request either, contact us via live chat or at [email protected]. The support team will act quickly without any questions — making this decision takes courage.

ci77 believes gaming is for entertainment — not for stress or crisis. That is why we actively offer deposit limits, self-exclusion, and awareness information. SSL encryption, fair play, and responsible gaming are the three core commitments of ci77. Visit the responsible gaming page for more details.